Privacy Policy

Trinity Creative Ltd ("Trinity", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, www.trinityagency.co.uk, or contact us about our creative and digital services.

1. Who we are

Trinity Creative Ltd is a creative and digital agency registered in England.

Registered office:
Oakdene Avenue, Kingston upon Thames, KT7 0AY, United Kingdom

Company number: 17111302

Trinity Creative Ltd is responsible for deciding how your personal information is collected and used.

2. Information we collect

We may collect personal information that you provide to us when you:

• contact us through our website;

• enquire about our services;

• communicate with us by email or other means;

• work with us as a client, supplier or business contact.

This may include:

• your name;

• company name;

• email address;

• telephone number;

• information about your business or project;

• any other information you choose to provide to us.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information and information about how you use the website. This may be collected through cookies or similar technologies.

3. How we use your information

We use personal information where necessary to:

• respond to enquiries and requests;

• provide and manage our creative and digital services;

• communicate with clients, suppliers and other business contacts;

• prepare proposals, quotations and agreements;

• manage our business relationship with you;

• improve and maintain our website;

• understand how visitors use our website;

• protect our website and systems from misuse or security threats;

• comply with our legal and regulatory obligations.

We only use personal information where we have a lawful basis to do so, such as where it is necessary to provide a service or respond to your request, where we have a legitimate business interest, where you have given consent, or where we are required to do so by law.

4. How we share your information

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers where this is necessary to operate our business or provide our services. This may include website hosting providers, website analytics providers, email and communication services, IT and security providers, professional advisers and other suppliers who process information on our behalf.

We only share information where there is a legitimate reason to do so and, where appropriate, we take reasonable steps to ensure that third parties handle your information securely.

We may also disclose information where required by law or where necessary to protect our legal rights, our business, or the safety of others.

5. How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

For example, we may retain information relating to clients and business contacts for as long as necessary to manage our business relationship, provide services, meet contractual or legal obligations, resolve disputes and maintain appropriate business records.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

6. Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use our website.

Some cookies may be necessary for the operation of the website, while others may require your consent depending on their purpose.

You can manage or disable cookies through your browser settings and, where applicable, through the cookie settings provided on our website.

7. Your rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal information where there is no good reason for us to continue using it;

• ask us to restrict how we use your information in certain circumstances;

• object to certain uses of your information;

• request the transfer of your information to you or another organisation in certain circumstances;

• withdraw your consent where we rely on consent to process your information.

If you would like to exercise any of these rights, please contact us using the details below.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We recommend that you review the privacy policies of any third-party websites you visit.

10. International data transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where this happens, we will take appropriate steps to ensure that your personal information receives an appropriate level of protection in accordance with applicable data protection law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable privacy laws.

Any updates will be published on this page with the revised "Last updated" date.

12. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Trinity Creative Ltd
Oakdene Avenue, Kingston upon Thames, KT7 0AY, United Kingdom

Email: josh@trinityagency.co.uk